What is your minimum order quantity (MOQ)?
Minimum quantities are confirmed by model and project. Tell us the models, intended quantities and any logo, packaging or other customization requirements. We will confirm sample availability, order quantities and pricing in your quote.
How do I confirm compliance documents for my market?
Tell us your exact model, destination market and sales channel. Ask us to confirm which reports and documents are available, the models they cover and whether additional testing is needed. References to CE, EN71, ASTM F963, CPC or other standards do not mean every product is certified or approved for every market or marketplace.
What is the lead time for orders?
Ask us to confirm stock, sample timing, production and dispatch dates for the selected SKU and quantity. Custom artwork, sample revisions, battery requirements and destination can affect the schedule. Use the dates agreed in your quotation and order confirmation.
Do you offer custom branding and packaging?
Discuss logo printing, color boxes, window boxes, paint colors, manuals and configurations with our team. Available options, minimum quantities and costs are confirmed per project after reviewing your selected model and requirements.
What payment methods do you accept?
Request the payment method, currency, deposit and balance terms in your written quotation. Confirm the recipient and order reference with our team before arranging payment. Terms depend on the order and are not finalized by this web form.
Which shipping methods and trade terms do you support?
Public catalog prices are in USD per unit on an EXW basis. Ask for the handover location and any transport, export handling, insurance, duties or taxes separately. Routes, battery paperwork, other trade terms and delivery estimates must be confirmed for your destination and order.
Can I visit your factory?
Contact us to discuss an appointment or a remote review of the selected model. Ask for current photos, a sample demonstration and the records relevant to your project before making travel arrangements.